Introduction
The following terms and conditions apply to the sale of products purchased from Normandy Garage Ltd on this site.
We want you to understand the basis upon which you buy products from us.
Please read these terms and conditions carefully. If there is anything that you do not understand please contact us on +44 (0) 1483 811111 or by email to the following email address: sales@normandygarage.co.uk before ordering a product and we will do our best to clarify the position for you. You will be contacted as soon as possible and definitely by the next working day.
Who we are
Normandy Garage is a company registered in England and Wales under number 867096. The company's registered office is Guildford Road Normandy Surrey GU3 2DA.
Customer Satisfaction
Customer satisfaction is our number one priority. If you have a suggestion as to how we can improve our service to you or if you are dissatisfied about our service or any goods or services that you bought from Normandy Garage then please contact us immediately on +44 (0)1483 811111 or by email to the following email address: sales@normandygarage.co.uk
You will be contacted as soon as possible and definitely by the next working day. Our aim is to provide a resolution within five (5) working days.
Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR processes,
1. Where your complaint does not relate to a financial service, the National Conciliation Service. For details of this service you can contact them on 01788 538317, or visit their website at www.nationalconciliationservice.co.uk
2. Where your complaint relates to Financial services, the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
3. Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
How to buy from us
If you want to buy goods or obtain services from us you have a choice of ways of doing this.
Ordering
You can place an order online. If you place an order online these terms and conditions will apply.
If you fax or email or telephone us with your contact details we can send you an order form in which case the terms and conditions attached to it will apply to any contract for the sale of the relevant goods or services.
Checking and Correcting
It is up to you to check that your order is correct. There are facilities to enable you to correct any inputting errors prior to the submission of your order. If however you realise that you have made a mistake then do call us on +44 (0)1483 811111 and we will see whether it is possible to intercept the order before it is accepted by us.
Orders can not be withdrawn without our agreement
By submitting your order by any of the above methods you are irrevocably offering to buy the goods on these terms and conditions.
VAT
Our prices (including delivery charges where applicable) do not include VAT which is chargeable at 20% in the UK. VAT is also chargeable (at 20%) on all goods shipped to EC countries unless customers provide their VAT/tax number on headed paper or an official document. When a user in an EC country, other than the UK, provides a valid VAT number then the 'Total Exc. VAT' applies.
Security
Ordering Online
The Normandy Garage online order system encrypts all your personal information including your name, address and credit or debit card details using industry standard secure socket technology (SSL). This is intended to ensure that information passed between your computer and this site cannot be read in the unlikely event that it is intercepted by someone else.
Cookies
A cookie is a small item of information which websites can use to both store and retrieve information via the clients' browser. Your browser will only release this information to the site that issued it. This site makes use of cookies to store information that is used to pre-fill request forms and orders for ease of use. If you do not accept or you erase these cookies, you may be required to log in manually to gain access to certain features of the site.
Emails
When you use this site we may have cause to communicate with you by email.
Our emails (including any attachments to them) may contain information that is confidential or legally privileged and intended only to be seen by a particular person or persons.
If you know that you are not the intended recipient of an email or it is reasonably obvious that you are not the intended recipient, please note that any onward disclosure, copying, distribution or any use made of it (and any attachments) is prohibited and may be unlawful.
If you are not the intended recipient of an email or attachment please notify the sender immediately and then delete the original email received and any attachment without making any copies or using the same in any other way.
Email liability
Email transmission cannot be guaranteed to be secure or error free for many reasons, for example information can be intercepted, corrupted, lost, destroyed, delayed or be incomplete or contain viruses.
YOU SHOULD ALWAYS CARRY OUT YOUR OWN VIRUS CHECK BEFORE OPENING ANY ATTACHMENT.
Emails and any files attached to them have been checked with virus detection software before transmission. However, Normandy Garage accepts no liability for any loss or damage which may be caused by viruses or other pernicious code or third party action.
Provision of information about products
All and any information about the products on this site is provided by Normandy Garage in good faith. The information on this site is not warranted to be complete or up to date and may be altered without notice at the discretion of Normandy Garage .
No warranties
We do not warrant that any products sold to you will meet your requirements or that their operation will be uninterrupted or error free.
If you need a contractually binding term or condition then you must before you order provide us with all relevant information and details of precisely what assurance you are seeking. You can do this by contacting us on +44 (0)1483 811111 or by email at the following email address: sales@normandygarage.co.uk. However you do need to obtain our separate written unambiguous agreement to the term or condition concerned and we can withhold our agreement to it at our entire discretion and without giving reasons.
Exclusion of liability
It is our company policy and we hereby exclude all express and implied warranties or conditions relating to the products and services that we sell whether via this site or otherwise. The only exceptions being:
if those warranties or conditions are clearly stated on this site as being applicable to the sale of the relevant product or provision of the service concerned;
if the warranties and conditions are contained in a separate written agreement between us which we have agreed are to be contractually binding on us;
that we do not exclude our liability for death or personal injury caused by our negligence or liability based on a proven claim against us of fraudulent misrepresentation; and
THE ABOVE POLICY DOES NOT AFFECT ANY STATUTORY RIGHTS WHICH ARE AVAILABLE TO YOU TO THE EXTENT THAT SUCH RIGHTS ARE INCAPABLE OF BEING EXCLUDED BY LAW.
Limitation of Liability
Our liability to you for any losses and costs connected with the sale of products or services to you shall not exceed the amount you originally paid us for the products or services in respect of which your claim relates.
In no event will we be liable to you for any indirect or consequential damages even if we have been advised of the possibility of such damages. In particular without limiting the generality of the foregoing we accept no liability for any defective programmes, code or loss or corruption of data made or stored using products obtained from us nor for the costs of recovering or replacing such programmes code or data.
Nothing in this statement limits our liability to you in the event of death or personal injury resulting from our negligence or based on a proven claim against us of fraudulent misrepresentation.
How to pay
WITHIN the UK
- credit card/debit card
- cheque
- bank transfer
- on account
Outside the UK
- credit card/debit card
- cheque
- bank transfer
- Credit terms for account holders
If you have a credit account with us payment is due thirty (30) days after the date of our invoice. It is our practice and right to charge interest for late payment calculated daily at 4% above Barclays Bank plc base rate.
Returns
We regret that we are not obliged to accept returns or cancellations of contracts:
Trademarks
Normandy Garage is the trademark of Wokingham Road Motor Co(Reading)Ltd . You are not licensed to use any Normandy Garage trademarks except with the express permission of Normandy Garage.
Intellectual Property
Except where otherwise identified the programming of this site and images and text on it are the copyright and/or database right of Normandy Garage
Trading hours and response times
Normandy Garage's office hours are 9.00 to 5.30pm UK time every day of the year other than weekends and United Kingdom public holidays. All orders and quotations received are acknowledged by email. Customer emails received by us will be responded to within one (1) working day of receipt unless due to circumstances beyond our control (e.g. ISP failure).
Jurisdiction
This site is controlled and operated from England. The terms and conditions of this site and any dispute about them or in relation to this site shall be governed by and subject to English Law. In the event that a dispute arises out of or relating to these terms and conditions or the use of or access to this site, such dispute shall be subject to the exclusivity of the English Court.
